The Energy Ombudsman

Whether we are at home or at work, we are very reliant on the energy supplied to us by gas and electric companies, and any disruption in this supply can be the cause of major disruptions. Such interruptions to your power can be exacerbated by obstructive or sluggish providers, so it’s essential for homeowners and businesses alike to have somebody to turn to when their supplier lets them down.

The Energy Ombudsman can perform this vital role, by stepping in if you have not received a satisfactory response from a gas or electricity company after making a complaint.

It is an independent service that is free for gas and electric consumers to use. When a dispute between a customer and an energy company cannot be resolved, the ombudsman will study the case objectively and step in to advise a suitable course of action.

The ombudsman will be able to assist you with energy company disputes whether you are a domestic customer or you use an energy company for your business.

All manner of problems routinely crop up involving energy companies, such as incorrect electricity and gas bills, problems in the transition from one company to another, or the conduct of the company during and after a power cut.

Before making a complaint to the energy ombudsman you must have first give the energy company ample opportunity (eight weeks) to resolve the problem and follow their official complaints procedure.

It is only when complaints procedures have proven unfruitful that the ombudsman can act.

How to Complain to the Energy Ombudsman

Postal Address Ombudsman Services: Energy
PO Box 966
Warrington
WA4 9DF
Telephone 0330 440 1624
Textphone 0330 440 1600
Website www.ombudsman-services.org/energy
Email enquiries@os-energy.org